Terms of Service

Last updated: January 2024

By using Shop9ja, you agree to these Terms of Service. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using Shop9ja, you agree to be bound by these Terms. If you disagree with any part, you may not use our services.

2. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate information during registration.

3. Vendor Obligations

• • All products listed must be authentic and accurately described
• • Vendors must complete KYC verification before listing
• • Counterfeit goods are strictly prohibited and will result in permanent ban
• • Vendors must honor all confirmed orders in a timely manner
• • Commission rates apply to all sales as per your subscription plan

4. Buyer Obligations

• • Buyers must confirm or dispute orders within 7 days of delivery
• • False dispute claims may result in account suspension
• • Buyers must provide accurate shipping information

5. Prohibited Activities

You may not: use our platform for illegal activities, list prohibited items, engage in fraud, manipulate reviews, or attempt to bypass our escrow system.

6. Escrow & Payments

All transactions are processed through our escrow system. Funds are held until delivery confirmation. Platform fees are non-refundable once a transaction is completed.

7. Limitation of Liability

Shop9ja acts as a marketplace platform. We are not liable for the quality of goods sold by vendors beyond our escrow protection program.

8. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved under Nigerian jurisdiction.

9. Contact

Legal inquiries: legal@shop9ja.com