Buyer Protection
Your Money is Safe with Shop9ja
Every purchase on Shop9ja is protected by our escrow payment system. We hold your payment until you confirm delivery.
How Buyer Protection Works
STEP 1
You Pay
Your payment is securely held in escrow — not released to the vendor yet.
STEP 2
Vendor Ships
The vendor ships your order and provides a tracking number.
STEP 3
You Confirm
You confirm receipt of your item in good condition.
STEP 4
Vendor Paid
Only then does the vendor receive their payment.
What We Protect You Against
- Counterfeit or fake items
- Items that never arrive
- Items significantly different from description
- Unauthorized transactions
- Vendor fraud or misrepresentation
How to File a Dispute
If you have an issue with your order, contact us within 7 days of delivery at support@shop9ja.com with your order number and issue details. We will investigate and resolve within 48-72 hours.